The world of technology is constantly evolving, bringing new innovations to various industries. Two recent developments highlight this trend: the use of AI to modify accents in Indian call centers and the upcoming launch of a new electric scooter by Ola Electric in India.
AI Reshapes Call Center Communications
Teleperformance SE, the world's largest call center operator, is implementing an artificial intelligence system designed to soften the accents of English-speaking Indian workers in real-time. The company claims this technology will enhance customer understanding and satisfaction. This AI-driven solution, developed by Palo Alto-based startup Sanas, also includes background noise cancellation technology. The goal is to improve clarity for Western customers by removing Indian accents. Some find this controversial, but Teleperformance argues it's about enhancing communication and customer satisfaction.
The use of AI in call centers is becoming increasingly prevalent. Companies like Teleperformance are leveraging these technologies to improve efficiency and customer experience. "We believe this technology will significantly improve our communication with customers," a Teleperformance spokesperson stated. It remains to be seen how this technology will be received by employees and customers alike.
Ola Electric Gears Up for Gen 3 Scooter Launch
Meanwhile, in the electric vehicle (EV) sector, Ola Electric is preparing to launch a new electric scooter based on its third-generation platform in India next week. First announced in August, the EV maker’s Gen 3 platform is claimed to deliver improvements related to reliability, quality, and serviceability over the previous generation electric scooter.
Ola Electric is competing with other major players like Mi and Samsung in the Indian market. The new generation products were initially expected to include enhanced battery technology and improved motor performance. The company is betting big on this new platform to solidify its position in the rapidly growing Indian EV market.
The launch of the Gen 3 scooter is a significant step for Ola Electric. The company aims to address previous concerns about reliability and serviceability with this new platform. It also hopes to capture a larger share of the growing Indian EV market. This launch reflects the increasing demand for electric vehicles and the growing competition in the Indian automotive sector.
These two developments – AI in call centers and the new Ola Electric scooter – represent the dynamic nature of technology and its impact on various aspects of our lives. From customer service to transportation, innovation continues to shape the future.